AVAC Services submitted a clinically supported request for reconsideration, clarifying the direct connection between the surgery and the accepted condition. DVA overturned the original decision and approved the treatment under the client’s existing PAMT entitlement. The surgery proceeded as planned, enabling the client to avoid further deterioration and begin recovery without financial burden.

AVAC Services stepped in to support the client through the incapacity claim process. By working with treating practitioners and compiling strong evidence of the impact on work capacity, we secured DVA approval for incapacity payments. This financial support gave the client much-needed relief, allowing them to step back from work, focus on recovery, and continue supporting their family with stability and dignity.

AVAC Services leveraged its strong network of healthcare providers and specialist clinics to secure multiple appointments within the client’s narrow travel window. Through persistent advocacy and coordination, AVAC ensured that the veteran was seen by a specialist, completed necessary diagnostic imaging, and received pre-operative clearance—all within five days.
To maintain continuity of care, AVAC arranged for follow-up consultations and treatment planning to be conducted via telehealth once the client returned overseas. The team provided the veteran with a clear roadmap of DVA requirements for hospital admission, including consent forms, procedural timelines, and documentation needed for claim substantiation.
Throughout the process, AVAC maintained regular communication with the veteran, ensuring they were informed, prepared, and supported at every stage. The claim was successfully lodged with comprehensive evidence, and the client was able to proceed with treatment without delay, despite the geographic and logistical constraints.

The claim was resubmitted with a strengthened evidence base, including meteorological data correlating with field conditions, updated medical assessments, and references to recent journal articles outlining delayed onset patterns of the condition. The revised submission demonstrated a clear service-related nexus. The DVA reversed its decision, accepted liability, and the client received backdated compensation and access to treatment services.

By conducting a targeted review of peer-reviewed literature and compiling a dossier of international case studies, the claim was reframed to highlight emerging consensus around environmental triggers. Supplementary documentation, including service exposure logs and expert commentary, was submitted. The DVA accepted liability, and the client was granted access to compensation and ongoing care provisions, significantly improving their quality of life.

AVAC Services responded swiftly by prioritising the client’s case and expediting the onboarding and claims preparation process. The team ensured that all necessary documentation was gathered and submitted promptly, including medical evidence and service records. By streamlining communication with DVA and advocating for urgency due to the client’s financial vulnerability, AVAC was able to secure timely progression of the claim, helping the client access support and compensation during a critical period

AVAC Services undertook a comprehensive review of the case and identified key gaps in the original submission. The team sourced peer-reviewed journal articles and relevant environmental data, including weather reports, to contextualise the condition and its onset. This strengthened the evidentiary base of the claim and aligned it with DVA’s assessment criteria. Upon resubmission, the claim was accepted, liability was established, and the client received appropriate compensation

AVAC Services proactively engaged with the client to clarify the implications of overseas residency and outlined the steps required to maintain compliance with DVA protocols. The team provided detailed guidance on arranging appropriate medical assessments overseas and ensuring that all documents were translated into English as required.
To support the client’s mental health treatment, AVAC facilitated access to an Australian-based provider allowing the client to receive care remotely while remaining connected to the Australian system. This ensured compliance with the DVA framework.
Additionally, AVAC provided advice on the process of seeking reimbursement for out-of-pocket treatment costs incurred for accepted conditions in a country without a reciprocal healthcare agreement. The client was informed of the necessary documentation and eligibility criteria to submit a retrospective claim for these expenses.
Through clear communication, tailored support, and coordination with both domestic and international providers, AVAC ensured the client was empowered to navigate the complex DVA system despite geographic and regulatory challenges.

Through careful review and advocacy, we secured recognition for rotator cuff syndrome as the accepted condition, arranged for an immediate assessment, and enabled the client to pursue incapacity payments reflecting his inability to return to his trade due to ongoing functional limitations in the affected arm. Our continued support led to the client ultimately achieving status as Totally and Permanently Incapacitated (TPI), ensuring he received the full spectrum of entitlements appropriate to his circumstances. We were also able to seek maximum compensation for his ongoing impairments.

During our initial consultation, we identified that her circumstances also supported a claim for a retrospective medical discharge with the Commonwealth Superannuation Corporation (CSC). Working collaboratively, we gathered the necessary supporting evidence and advocated on her behalf. As a result, Jamie’s claim for a retrospective medical discharge was accepted, leading to her being awarded $800,000 in arrears payments. This outcome highlights the importance of holistic review during consultations, ensuring clients receive the full entitlements due to them.